Services terms and conditions

Our terms and conditions can be updated at anytime without notification, although we do try to notify clients when there has been an update via either e-mail or on their services invoice. Please keep up to date with our terms and conditions.


All payments are to be made by Direct Debit.

Failure to have a functional Direct Debit mandate can result in the immediate cancellation of the service. You will be contacted via email and telephone should we fail to be able to collect a Direct Debit payment.

Failure of payment via Direct Debit caused by your actions, will incur an administration charge to cover the time to resolve, this charge will be £25 + VAT.

We may need to change the amount of the payment; a notification will be sent in advance of processing the Direct Debit in via email which will be an invoice for the new amount.

You/The client/The company will be liable for any and all charges that SM Computer Solutions Ltd incur due to none or failed payments for the services that we have been or are still providing.

We are not responsibly for any lack of service caused by non-payment, including failure to keep your contact details up to date with us that then results in a cancellation.


The Customer must not use the Service, and must take all reasonable steps, to ensure that the Service is not used:

    to make nuisance calls

    to send, knowingly receive, upload, download, use or re-use material which is offensive, indecent, defamatory, obscene or menacing

    in a manner that is in any way unlawful, fraudulent or in bad faith or, to the knowledge of the Customer, has any unlawful, fraudulent or bad faith purpose or effect


We may disclose such material if requested or required to do so by the police or any other competent authority if requested.

We endeavour to ensure confidentiality of all data held by SM Computer Solutions Ltd that is reasonably practical to do so.


In providing the service under this agreement, we shall endeavour to exercise the reasonable care of a competent telecommunications operator. You acknowledge that neither we, nor any other party, has control over the Internet and service interruptions may occur due to circumstances beyond, or at times, within our reasonable control such as internal and / or external system malfunctions or failures of third parties. You therefore acknowledge that we shall not be held liable in any way for losses as a result of such service interruptions regardless of their nature.

You further acknowledge that we shall in no way be held liable for any service outage or disruption that occurs as a result of any of our suppliers’ failure to provide a service. For clarification, if any of our suppliers enters administration, liquidation, is wound up or for any reason fails to provide a service to us that impacts you, we shall not be held liable. In the event that SM Computer Solutions Ltd selects an alternative supplier in order to restore your service, you acknowledge that any increase in the costs to us as a result of the supplier change will be passed on to you.

You acknowledge that it is not possible for us to provide a 100% fault-free service due to elements outside of our control. Performances outside of our control include, without limitation, the breakdown of transmission and telecommunication links or provisions of services by our selected service providers. Sometimes we will need to suspend the service for maintenance, scheduled or unscheduled. While we will try to maintain the service 24 hours a day, seven days a week, we cannot guarantee to do so.

We expressly reserve the right to disconnect availability of Internet access for the purpose of necessary or scheduled maintenance.

We will always try to repair reported faults and / or restore the service as soon as reasonably practical.

Complaints Procedure

We endeavour to ensure that all our customers are happy and satisfied with the service we provide. Should we fail to do this, you should telephone or email your concerns. If you wish to then make a formal complaint in writing, please send to We aim to respond within 1 working day.